FAQ

Pick your team, choose the jersey and size, and check out as a guest — no account needed. You will get a confirmation email with your order number within minutes.

We accept Visa / Mastercard / American Express / JCB. All prices are shown in US dollars and the full total appears at checkout before you confirm anything.

Yes, as long as it has not been dispatched. Email fanservice2026@outlook.com with your order number as soon as you can and we will edit the order or cancel it for a full refund.

Orders leave our hands within 1-7 days, and delivery takes 7-21 business days (custom items add 7-14 days) from dispatch. The window varies by destination — customs and carriers, not us, set the slow days.

Shipping is free on every order of $78 or more — below that, standard shipping is a flat $6.99, shown at checkout before you pay. The full details sit in our shipping policy.

As soon as the carrier scans your parcel into its network, the tracking number goes live and we email it to you. Scans can sit quiet for a short while right after dispatch — that is the carrier, not a lost parcel.

Message us with your order number. We open a trace with the carrier and keep you posted until the parcel is moving again.

Thirty days, postage paid. If the item is not right for you, send it back within 30 days and the return shipping is covered — the step-by-step is on our refund policy page.

Email fanservice2026@outlook.com with your order number and the size or item you want instead. We confirm the swap, you post the first one back with postage covered, and the new piece goes out once it lands.

Refunds are issued within 7-14 days of the return arriving back with us. After that, your bank or card issuer sets how long the money takes to appear — typically a few business days.

Start with your chest measurement — the size guide has men’s, women’s and youth NFL charts, all in inches and centimetres.

Take the larger one. A jersey with a little room always looks better than one that pulls — and if it is still not right, the 30-day postage paid return has you covered.

Yes. Order the size you lean towards, then email us your height, chest and waist. We check it against the charts before the parcel is packed and swap the size if another one suits you better.

Both are made for supporters rather than players. Fan-version pieces mirror the on-field cut closely; replica versions keep the same look in a relaxed, everyday fit. Every listing says which one you are buying — no guesswork.

Cold wash, inside out, and skip the tumble dryer. That protects the numbering, the crest area and the colour — the whole routine takes about the same effort as washing it wrong.

Yes — product photos show the garment that ships. Screens vary a little, but if an item arrives looking meaningfully different from its page, that is a fault, and faults are fixed under our refund policy.